Terms of Sale edélices.com
The following terms establish the general conditions of sale of products offered by the company edélices.com on its website, accessible at the following address: http://www.edelices.com/
Any order for a product offered for sale on the website edélices.com implies acceptance of these terms and conditions of sale.
We invite you to read the terms below.
ARTICLE 1 - Purpose
This contract determines the rights and obligations of the Company edélices.com and the Client through the sale of properties through the website http://www.edelices.com/.
ARTICLE 2 - Company identification
Company EDELICES SARL with a capital of 37 500 euros.
Head office : 99 avenue Henri Ginoux, 92120 Montrouge, France
R.C.S. Nanterre 514 410 620
VAT number: FR90514410620
Customer service can be contacted at +33 1 80 87 63 90 (cost of a local call from a landline in France), Monday to Friday from 9am to 12pm and from 2pm to 7pm. Customer service can also be contacted by email via the contact form.
ARTICLE 3 - Characteristics of goods and services
The company edélices.com informs the customer of all the essential characteristics of the goods offered.
In general, these characteristics include the dimensions, weight, quantity, colors and composition of goods available. These characteristics appear to support the photograph illustrating the offer. The consumer recognizes that the photograph of the product that appears on the website is indicative only.
The products presented on the site are in accordance with French legislation and standards applicable in France. Unless otherwise stated, the company edélices.com does not limit geographically the offer.
The product offer is valid as long as displayed to the client on the site www.edelices.com
The client is aware that the goods will be delivered by postal services.
ARTICLE 4 - Terms and Conditions
The orders on the site edélices.com are performed in French or English and euro, pound sterling, swiss franc or swedish krona.
The steps required to place orders on the site edélices.com are detailed on the website www.edelices.com. It is necessary to create an account to place an order on the site edélices.com.
Once products are selected, the client has the opportunity to confirm his order, modify the contents of the basket before confirming a final order. The personal information requested (name, email address, billing address, shipping address, payment details and mode) are applied to the customer before final confirmation of the order. The company edélices.com can’t be held responsible for any information errors entered by the customer, nor any errors or delays in delivery.
The cost of telecommunications to access the website edélices.com is the responsibility of the customer. Similarly, the costs of appeal to customer service are the responsibility of the client (local call cost if calling from France).
ARTICLE 5 - Prices of goods and services
All prices are quoted in euro, pound sterling, swiss franc or swedish krona and are inclusive of all taxes including VAT, but excluding costs of delivery.
Delivery charges are shown when viewing your basket on top, when choosing the delivery date and, finally, before you confirm your order for the payment process.
The sale price can be changed at any time by edélices.com but we will apply the rates that were displayed at the time of your order.
ARTICLE 6 - Conclusion of the online contract
An order can either be done on the website edélices.com (www.edelices.com) or by phone +33 1 80 87 63 90 (local call cost if calling from France).
The electronic contract will be established after double validation by the client:
- When the customer wants, he can save his command by clicking on the button "Place my order" on the consultation page of the basket.
- The order will then be validated by the customer by another click on the button "Confirm my order" on the validation page of the order.
- PayPal account
- Visa, Eurocard / Mastercard, American Express
- Wire transfer
- Checks (France only)
To ensure the goodwill of the customer, the company edélices.com is committed to confirm orders by email. On this confirmation should be marked well ordered, its price, method of payment and the procedure of delivery by e-mail no later than upon delivery.
In addition to accepting the order content, the validation involves the full acceptance of these terms and conditions.
ARTICLE 7 - Payment
To set the order, the customer has the choice of the following payment options:
Pour les paiement par compte Paypal, le débit est effectué lors de la validation de la commande à la condition d'avoir obtenu préalablement l'autorisation de débit de votre compte auprès des centres de paiement compétents, faute de quoi la commande ne pourrait être prise en compte.
For payment by credit card, the debit is made at the time of the shipment of the order provided that we have obtained prior permission to debit your account with appropriate payment center, failing which the order could not be taken into account.
The payment order may be revoked in case of misuse of the card in accordance with the agreement between the customer and his bank.
Online payment by credit card is done in a secure environment via the security system "Secure Sockets Layer", which allows for encrypting your banking information when transmitted over the network.
In the case of a payment by check, electronic contracts will be concluded upon receipt of the check. Therefore, the order will be shipped after receiving and cashing the check. For this reason, all shipping options (including the choice of delivery time slot) are not available as part of a payment by check. A customer service consultant will contact the customer to agree on a delivery schedule after receiving confirmation of receipt of the check for the order. Finally, the customer has a period of seven (7) days to mail the check, the order is automatically canceled if payment is not received, and that time is exceeded.
In the case of a payment by wire transfer, electronic contracts will be concluded upon receipt of the money on our account. Therefore, the order will be shipped after receiving the money on our account. For this reason, all shipping options (including the choice of delivery time slot) are not available as part of a payment by wire transfer. A customer service consultant will contact the customer to agree on a delivery schedule after receiving confirmation of receipt of the money for the order. Finally, the customer has a period of seven (7) days to wire the money, the order is automatically canceled if payment is not received, and that time is exceeded.
The customer certifies to have the necessary permissions to make the payment he chooses.
ARTICLE 8 - Right and withdrawal period
edélices.com means that any customer who is not satisfied with the products ordered on the website can exercise his right of withdrawal under the best conditions.
Article L. 121-20 of the Consumer Code stipulates that the period of statutory right of withdrawal is seven (7) days after receipt of the product. As a trade bill, the cancellation period for goods and services for sale on the website edélices.com is extended to fifteen (15) days of receipt by the customer or the ordered execution of the service.
The customer returning the product within that period shall have the right to exchange or refund the price of product ordered and reimbursement of shipping costs. The shipping costs for returned products remain the responsibility of the customer.
The products must be returned in perfect condition for resale in their original state (packaging, accessories, instructions ...) and duly sealed.
The right of withdrawal may be exercised for fresh products (forwarding difficulties, risk of deterioration and rapid expiration).
ARTICLE 9 - Repayment Terms
In case of exercise of right of withdrawal, the company edélices.com agrees to reimburse the customer the money paid, without charge within a maximum of 30 days.
Note that the customer can also choose a replacement product.
ARTICLE 10 - Delivery
edélices.com is committed to deliver the goods ordered within 30 days from the order.
If a product is unavailable or out of stock, customer will be informed at the earliest and may cancel the order. It may then request a replacement product or refund.
The products are delivered to the address specified by the customer on the order in metropolitan France.
Invoices will be emailed to the email address specified by the customer when the account is created or when the customer places the order.
All claims must be sent to the address indicated in section 2. The client will check the general appearance of the packaging of the product delivered, in case of damage, he undertakes to report on the purchase order. In addition, he will inform the company edélices.com within three days by phone + 33 1 80 87 63 90 (local call cost if calling from France). In case of non-conformity of goods delivered, the company edélices.com will exchange the product or refund the customer.
edélices.com puts everything in place to complete orders for delivery dates requested by the customer when ordering. Once an order is placed by the customer and the payment was authorized, the order is shipped the same day if the order was placed before 11am, and the business day following the validation of the order if after 11am. The selection of the delivery date desired by the customer is an indication not binding.
edélices.com applies a sliding scale fee based on the amount of the order before shipping.
When using coupons, it is the amount of the order before discount and before shipping, which is used to define the amount of transportation fees.
Orders containing fresh products
Fresh products require special packaging to maintain the required temperature until delivery. Thus, for all orders containing products requiring refrigeration between 0 and 4 ° C, the delivery is made mandatory by express carrier.
An extra delivery time is possible for all orders containing fresh products depending on the availability of those later. In order to allow the recipient to be present during the delivery, edélices.com will contact him to agree on a delivery date.
The recipient agrees to be present during the delivery of an order containing fresh produce. In fact, edélices.com can’t be held responsible if the cold chain was broken because the recipient was not present at the time of delivery.
It is for recipients to check the status of the package of the delivery with the carrier. Any discrepancy in the receipt must be reported within 48 hours to firstname.lastname@example.org in order to initiate a refund from the carrier.
ARTICLE 11 - Personal information
For the success of the order, personal data collected will be processed by computer, the customer acknowledges having knowledge of this matter.
As such, the information may be disclosed concerning the business partners of the company with the sole aim to fulfill the order and delivery of products.
The computer processing has been declared to the CNIL on the following number: 1386970.
In any case, edélices.com will not disclose the personal information of its customers to third parties for commercial purposes.
The customer has a right of access and correction with respect to any information about the files contained in the company edélices.com.
ARTICLE 12 - Applicable Law
The parties agree that these terms and conditions of sale are subject to the application of French law.
ARTICLE 13 - Settlement of disputes
In the event that a dispute should arise from this contractual relationship, the parties agree before any legal action to seek an amicable solution.
Any dispute concerning the interpretation or enforcement of these terms and conditions shall, failing agreement, shall be brought before the competent courts.
ARTICLE 14 - Force Majeure
The parties can’t be held responsible or having failed to meet their contractual obligations, where the failure to implement the respective obligations originated force majeure.
Are considered as force majeure, strikes, war or civil war, riots, acts of terrorism, total or partial destruction of local production facilities or other incidents of fabrication, disruption of transport, supply problems, customs measures of any nature or origin whatsoever, or any other unforeseen event preventing or delaying a total or partial fulfillment of the obligations of edélices.com.
Initially, the force majeure event, seen above, suspends execution of the contract in the event of force majeure lasting more than one (1) month, the customer would then have the right to terminate the current command and it would then proceed to refund under the conditions set out in Article 9 of these general conditions of sale.
ARTICLE 15 - Partial non-validity
If one or more clauses of these terms and conditions of sale were deemed illegal or invalid, such invalidity would not apply to invalidate other provisions of these conditions retain their full force and effect.
ARTICLE 16 - Evidence
These confirmations will be archived at the center of society EDELICES and will be considered proof of the nature of the agreement and the date within the meaning of the Law of 13.03.2000.
Feel free to contact us via our contact form
or at our customer care number +33 (0) 1 80 87 63 90.
99 avenue Henri Ginoux